PAYMENT INFORMATION

CRO MATCH & EVENT PAYROLL SET UP GUIDE

YOU MUST FILL OUT THE MATCH PAYMENT FORM TO BE RECEIVE PAYMENTS FROM CRO.

As of 2021 we send match payments via two options, Direct Deposit or Check in the Mail - ArbiterPay is also used for select events and matches, but set up separately, if you work matches with our organization you should have both Arbiter Pay and the CRO Payroll Process set up.

It is required that you have a W-9 on file with us, Carolina / Charlotte Referee Org (CRO). If you have already filled out a W-9 prior to 2021 you do not need to redo the W-9 process. That is submitted through our CRO Match Payment Form Linked below.

A list of leagues and how you will receive payment for each league is listed at the bottom of this page

Complete Payroll Step By Step Process
1. Fill out the CRO Match Payment Form - Direct Deposit & Check Options available through this form

2. Ensure your Arbiter Account has the correct Phone, Email & Home Address + Social Security # and Arbiter Photo

3. Receive Check in the Mail or in your Direct Deposit to your account after CRO Payroll runs (Based on a flexible 2 week pay period)
- Payments are processed on approximately the 15th & Last day each month - SEE BELOW FOR CLARIFICATIONS ON THIS TIMESCALE
- Checks will take longer to arrive than direct deposit, but all payment methods begin processing at the same time.
See below for very important information about payment timing throughout the season!!

Questions regarding payments should be sent to our Executive Staff Team - Finance@CROReferees.com

CRO MATCH PAYMENT SET-UP FORM

With this form you will select how you want to be paid for matches you work with CRO.
Payment Options : Check in the Mail or Direct Deposit

Blank W-9
If you simply need a blank W-9 here is a PDF Copy of one:

MISSING PAYMENT INFORMATION

If you have not received a payment from a match with CRO that was refereed more than 30 days from the match date, click the Button above labeled “Missing Payment Inquiry Email“ It will create an email template for you to provide us with your relevant information. Sending all the information requested in that template will provide the Executive Staff with the information necessary to begin resolving any issue that may have occurred in the payment process.

If your match was NOT assigned directly by Kevin Broadley, Jeremy Mikell, Colin Ashley, Lou Friedman Robert Leonard or Cliff Clement then reach out to the assignor who assigned you the match directly and DO NOT fill out the missing payment information form. CRO is not responsible for payments from any other assignor.

CRO Matches, Leagues and Events and how you get paid for each one

CRO Payroll = Payments come directly from the Carolina Referee Organization (CRO)
Within the Match Payment Form you will select your method of payment (Check in the Mail & Direct Deposit) This is NOT the same as Arbiter Pay Payments.

CRO ARBITER GROUP ASSIGNED MATCHES

  • Charlotte Juniors Soccer League - CRO Payroll

  • Harrisburg Parks & Recreation (Youth & Adult) - CRO Payroll

  • Kannapolis Parks & Recreation - CRO Payroll

  • City of Concord Parks & Recreation - CRO Payroll

  • Mecklenburg Parks & Recreation - CRO Payroll

  • Kernersville Parks & Rec - CRO Payroll

  • Grace Academy High School - CRO Payroll

  • College Reserve Matches - CRO Payroll

  • College Spring Matches - CRO Payroll

  • College Club Matches

    • Davidson College - CRO Payroll

    • Wingate University - CRO Payroll

    • UNC Charlotte - CRO Payroll

    • Wake Forest University - Check From University

  • Charlotte FC - MLS / MLS Next PRO / Academy - CRO Payroll

EVENT LIST

  • Carolina’s Cup / Adult State Cup - Arbiter Pay

  • CISC Race City Classic - Arbiter Pay

  • CISC Showcases - Arbiter Pay

  • USASA Soccer Fest - CRO Payroll

USSF-NC ARBITER GROUP ASSIGNED MATCHES

  • U11 / U12 Carolina Development League (CDL) - Arbiter Pay

  • UPSL - CRO Payroll

  • Porter Ridge Youth Academy - Arbiter Pay

  • Steele Creek Athletic Association - Arbiter Pay

  • NCYSA Classic Matches - Cash at Field

    • Charlotte Independence, Charlotte Soccer Academy - ect.

  • MASL COED Adult League - Arbiter Pay directly from MASL

    • You must have Assignor # (162)(158)(191) in your account to receive payment

  • MLS Next - Assignr.com - Must read Documents below

  • USL Academy - Demosphere Payments via US Soccer

**If the 15th or 30th / 31st of the month fall on the Thursday / Friday / Saturday / Sunday of the week CRO Payroll will begin processing the next Monday
- This allows us to include that set of matches in payroll for faster payment turn around for that weekend and allows our team to focus on assignments for that weekend and begin processing payments the following work week first thing Monday morning.

**Due to the way payments are sent and received and the various methods used by Government Parks and Recreation, Clubs, Organizations, Teams & Individuals you must remember that it takes time to move money through the appropriate channels in order for it to arrive to you. As there are various reasons for this fluctuation our 2 week pay period will fluctuate, however we process payments and sent payments to referees whenever deposits clear and as quickly as possible. This can mean you are paid quicker for one match and it may take a bit longer for another depending on the reasons listed previously. With the additional considerations that we have extremely small staff in comparison to the number of matches being played each week, we do all that we can to ensure payments arrive to you in a timely manner. When deposits clear in to our payroll account, that money is moved on to its final destination (YOU) as quickly as possible and as frequently as possible. We appreciate your understanding of this process.

Additional Information and Clarifications:

DO NOT TEXT US ABOUT PAYMENTS - YOU MUST EMAIL - FINANCE@CROREFEREES.COM

- You must include your first and Last Name, Phone #, ALL match details you are inquiring about. Describe your question / concern with exact detail so that we can address the issue from that information if at all possible. - If you need to speak to us about something specific Email or Call us. Ensure you have access to your Arbiter Account, our Website & Your Bank Information (If direct deposit issue) so that we can address the issue entirely in that conversation
If you Refereed a match 30+ days ago and have not received payment for that match you MUST email us ASAP

- Checks and Direct Deposits are sent regularly and if it has been longer than 30 days then there has been an issue. - Anything less than 30 days please follow the guidelines mentioned in this email and / or on our website.

Key points of emphasis with payments- We process and release the money to you as soon as we have those funds from the organizations within our designated time periods. - If we email that we are payments are processing that means: pay sheets are being created, matches are being verified, payments are being uploaded in to the payment portal. - If you receive an email stating that payments have been released that means: All payments have been uploaded and that your money is on its way to you and many of you likely have received your payment or will do in the next few days. See our website for timelines details on that. - Payments may be released and then held by your own bank / financial institution for processing on their end for a day or more so expect a possible delay in the process due to your own financial institution. This is the case for ALL payments sent electronically no matter the platform used. - If you need to update your payment information because your address changed or you need to adjust your bank account information we have on file you must fill out the following form: CRO Match Payment Form

Reasons why your payment might be held:

- Your Profile is missing information - To find the things you need to have in your profile click here (Listed in the CRO Arbiter Account Set Up document on our website) - You have not filled out the correct form:(You only need to do this once and you payment information is placed on file with us from that point moving forward and you do not need to fill out the form each time you referee with us)

- CLT Juniors - Harrisburg - Concord - Kannapolis - Mecklenburg Parks & Rec - CRO Registration Form

- UPSL / CDL / Event Specific Referees - CRO Match Payment Form

As mentioned in each CRO Payroll email sent - Money comes in to us and goes straight to you. We do not hold money longer than the period in which we are paying. We work diligently to resolve issues with you and have gone to great lengths to ensure your payments are processed in a timely manner with the resources at our disposal. We greatly appreciate your work on the field do all that we can to support that work off the field.

Thank you again for your work and hopefully this provides clarifications surrounding the payment process to those who have not worked with us before or have questions.